We are available between the hours of 8:00 AM-10:00 PM. We will answer 24/7 by phone if it is an emergency, but please keep in mind that we are human beings that do need to sleep. You will be ringing the phone of a real person, not a robot or someone in a distant call center. We will always call you back if you leave a message. (We won't call you back if you DON'T leave a message) We will, however, make sure to ignore you if you call 17 times in a row while we are already on the phone with another customer.
Phone calls are answered right away. If your call goes to voicemail, leave a message and we will call you back as soon as we are able. Our phone number is a Google Voice number. It is possible for us to receive texts, but only for pictures (of licenses, vehicle damage, etc.) Emails may take up to 24 hours for us to reply, as these are only checked a couple times per day on a computer.