Upon receipt of a confirmation email. the rider acknowledges and agrees that any cancellation of the scheduled ride service shall incur a cancellation fee equal to fifty percent (50%) of the total ride cost, inclusive of any applicable fees or charges for additional services, unless the cancellation is due to a flight cancellation by the airline. In such instances, the rider must provide verifiable proof of the airline's cancellation in order to qualify for a waiver of the cancellation fee. 

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If the assigned driver has commenced travel to the designated pickup location prior to receipt of a cancellation notice, the rider shall be responsible for the payment of one hundred percent (100%) of the total ride cost and fees where applicable. 

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Effective November 1, 2025, Ames Auto Rentals will no longer offer receipts for cash payments. If you require a receipt, please pay by card.